Name
[TMT Track] Don't Just Build AI. Run Your Tech Business on It.
Date & Time
Thursday, March 5, 2026, 3:35 PM - 4:00 PM
Rajiv Narula
Description

Tech providers are investing heavily in building AI, but many still run their business with manual work, disconnected teams, and reactive processes. That gap is where margins erode and customer value breaks down. Learn how tech providers are using AI inside their own operations to change how work gets done across support, service delivery, and customer success. See how running the business on AI helps teams act faster, reduce complexity, and deliver customer value consistently over time

Rajiv Narula - Director, Solution Consulting - TMT

Rajiv Makhni
India's Tech Guru

Dhaval Pandya
Aditya Birla Group
SVP, Head – Digital Technologies & Transformation

Oswald Rajesh
TVS Supply Chain Solutions
Global Head of IT Infrastructure & Security

Rajesh Choudhary
CSB Bank Limited
CIO

Sumeet Mathur
ServiceNow India Tech & Business Center
SVP & MD

Suketu Kapadia
HDFC Bank
Group Head - Internal Audit

Murad Wagh
ServiceNow
AVP, Solution Consulting - India

Ratish Menon
ServiceNow
Area VP, BFSI

Himanish Chaudhuri
Deloitte
Partner and Financial Services Industry Leader

Sonali Samyal
ServiceNow
Director, Solution Consulting, BFSI

Rajiv Narula
ServiceNow
Director, Solution Consulting - TMT

Akash Desai
ServiceNow
Director, Solution Consulting, MRD

Gauravkumar Mahendru
ServiceNow
Director, Technology Workflows

Dron Malhotra
ServiceNow
Head of Sales, TMT

Lavanya Sadasivam
ServiceNow
Director, CRM Solution Consulting ​